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CRM triple play

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Background Reliance Home Comfort delivers mechanical systems and services to ensure home comfort. Based in Oshawa, Ontario, the company employs a large mobile sales (100...

Techaisle: Salesforce.com for SMBs: The Good, The Bad and The Ugly

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InsightaaS: Techaisle is, in my experience, the best source of data and insight on IT use by SMBs and on the channels that provide...

The Sunday Infographic: Top countries with best customer service

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InsightaaS: Today's Sunday infographic features recent work from Alex Hillsberg of FinancesOnline.com. Previous infographics from Alex and his colleagues have focused on the value...

Denis Pombriant: Evolving CRM

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InsightaaS: Leading CRM analyst Denis Pombriant, in the excellent Enterprise Irregulars blog site, muses that we may have entered a "post-CRM era." Users (and...

Enterprise Irregulars: The Concierge Age

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InsightaaS: Leading CRM analyst Denis Pombriant, in the excellent Enterprise Irregulars blog site, observes that CRM is in the midst of a significant transition:...