Tag: #CRM
CRM triple play
Background
Reliance Home Comfort delivers mechanical systems and services to ensure home comfort. Based in Oshawa, Ontario, the company employs a large mobile sales (100...
Techaisle: Salesforce.com for SMBs: The Good, The Bad and The Ugly
InsightaaS: Techaisle is, in my experience, the best source of data and insight on IT use by SMBs and on the channels that provide...
The Sunday Infographic: Top countries with best customer service
InsightaaS: Today's Sunday infographic features recent work from Alex Hillsberg of FinancesOnline.com. Previous infographics from Alex and his colleagues have focused on the value...
Denis Pombriant: Evolving CRM
InsightaaS: Leading CRM analyst Denis Pombriant, in the excellent Enterprise Irregulars blog site, muses that we may have entered a "post-CRM era." Users (and...
Enterprise Irregulars: The Concierge Age
InsightaaS: Leading CRM analyst Denis Pombriant, in the excellent Enterprise Irregulars blog site, observes that CRM is in the midst of a significant transition:...